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Shipping & Returns

Shipping

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

Please allow 1-7 business days for dispatch of your order, as we may need to order stock from our supplier(s) for your order. You will receive an email update when your order has been shipped.

If you require your order urgently, please let us know & we will endeavour to meet your deadline, where possible.

Exact Shipping Charges will be calculated in checkout & will depend on the products in your cart.

Below are delivery time estimates only. Exact delivery time will depend on destination and orders are shipped from our warehouse in Sydney.

Express Post (within Australia)  1-3 working days **
Standard Post (within Australia) 1-7 working days **
Sea Mail (International) 12-15 weeks ** 
Air Mail (International) 3-12 days ** 

 

We are unable to track parcels sent via standard International Australia Post Air Mail, we cannot be held responsible for missing postage.

Shipping costs for orders over 100kg will not be calculated automatically at the checkout, email us for a price estimate prior to ordering.  Cost will be determined by delivery location, weight and size of the order.

If you have any shipping or postal queries, please email us at sales@artstoreonline.com.au

Returns

In the unlikely event that the goods are faulty, please contact sales@artstoreonline.com.au to assist you further. 

We do not provide refunds or exchanges for change of mind.

 

Please note due to the large number of products listed on our site, we are unable to carry all stock at all times, please call 1800 99 28 68 to check availability.

 

Art Online Pty Ltd

ABN 22 010 169 392