Shipping & Returns

Shipping

All orders are securely packaged in an effort to ensure the goods arrive to you in the same condition that they left us.

We offer free shipping for orders over $450* Australia Only.

(Except Stretched Canvas, large, bulky items &  remote locations, including regional and metro QLD, SA, NT & WA)

Shipping costs for orders over 100kg will not be calculated automatically at the checkout, email us for a price estimate prior to ordering.  Cost will be determined by delivery location, weight and size of the order.

We use Australia Post Standard & Express Parcel, Express Satchel, Fastway Couiers or Direct Freight for shipping, these are independant freight moving companies and we can not be held responsible if there quoted shipping estimates are not met. Please note that items longer than 100cm, heavier than 20kg, aerosols & flammable products cannot be sent by Australia Post, even though you may be presented with this option at the checkout.  If you select post for any of these items, you may be billed for additional shipping.  Goods can only be shipped in a satchel if their size permits.  If you choose 500gm or 3kg satchel & the item is too large, you may be billed for additional shipping.   If you have any shipping or postal queries, please email us at  sales@artstoreonline.com.au

All product listings are shown including GST, all shipping prices quoted by our shipping calculator are shown excluding GST.

Fastway Couriers deliveries do not include insurance, however insurance can be arranged for an additional fee & is recommended for large, fragile items such as easels or canvases..  For enquiries email sales@artstoreonline.com.au

Shipping Dispatch Times - from next business day.

** All depending on destination & availability of goods** 

Express Post (within Australia)  1-3 working days **
Standard Post (within Australia) 1-7 working days **
Courier (within Australia) 1-7 working days **
Sea Mail (International) 12-15 weeks ** 
Air Mail (International)  3-12 days ** 


Please note that if you require orders urgently, let us know & we will endeavour to meet your deadline, where possible.

We are unable to track parels sent via standard International Australia Post Air Mail, we can not be held responsible for missing postage.

Returns

If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange in full less the cost of shipping, so long as the products are returned to us within 7 (seven) days of you receiving them, undamaged and in original packaging. Please note we can not be held responsible for a late delivery by an independant postage or courier service.

In the unlikely event that the goods are faulty, artstoreonline.com.au will cover the postage & handling costs.

 (*Art Store will cover up to $40.00 freight.  Excludes large, bulky items &  remote locations, including regional & metro QLD, SA, NT & WA)

 

Pick Ups

ART STORE - 77 Warrigal Rd Hughesdale Vic 3166 (service lane beside the Warrigal Rd rail overpass, on west side of road heading south)

Please note due to the large number of products listed on our site, we are unable to carry all stock at all times, if you intend to call into our store, please call 1800 99 28 68 to check availability.

 

Art Online Pty Ltd copyright 2016

ABN 65 152 273 124
ACN 152 273 124