Shipping & Returns

Christmas Delivery Information

Order by the following dates to receive your order by Christmas.* 

WA Shipping: Australia Post has announced there are currently delays with Standard Shipping to WA due to weather affecting train lines. Please consider using Express Shipping to WA if you need it urgently as there is a backlog on Standard Shipping.

	STANDARD POST	EXPRESS POST
NSW Metro	Friday 16 December	Monday 19 December
ACT Metro	Wednesday 14 December	Monday 19 December
VIC Metro	Wednesday 14 December	Monday 19 December
QLD Metro	Wednesday 14 December	Monday 19 December
SA Metro	Wednesday 14 December	Monday 19 December
WA Metro	Tuesday 6 December	Tuesday 13 December
TAS Metro	Wednesday 14 December	Monday 19 December
NT Metro	Wednesday 7 December	Wednesday 14 December

*Please note, it may take a few more days if we need to order stock from our supplier(s) for your order.

 

Shipping

Please allow up to 7 business days for dispatch of your order, as we may need to order stock from our supplier(s) for your order. You will receive an email update when your order has been shipped.

If you require your order urgently, please let us know & we will endeavour to meet your deadline, where possible.

Exact Shipping Charges will be calculated in checkout & will depend on the products in your cart.

Below are delivery time estimates only. Exact delivery time will depend on destination and orders are shipped from our warehouse in Sydney.

Express Post (within Australia)	1-3 working days **
Standard Post (within Australia)	1-7 working days **
Sea Mail (International)	12-15 weeks **
Air Mail (International)	3-12 days **

 

We are unable to track parcels sent via standard International Australia Post Air Mail, we cannot be held responsible for missing postage.

Shipping costs for orders over 100kg will not be calculated automatically at the checkout, email us for a price estimate prior to ordering.  Cost will be determined by delivery location, weight and size of the order.

If you have any shipping or postal queries, please email us at sales@artstoreonline.com.au

Returns

In the unlikely event that the goods are faulty, please contact sales@artstoreonline.com.au to assist you further. 

We do not provide refunds or exchanges for change of mind.